Only products purchased on the Dandydill Way website can be returned to Dandydill Way for a refund or exchange. If you wish to return items purchased in a department store, retailer or elsewhere please contact them directly. If you are not completely satisfied with your order we can offer either a refund or an exchange for the cost of the goods only, provided that the goods are returned to us within 14 days of receipt in an unopened unused and re-sellable condition. Please email us at firstname.lastname@example.org in advance of your intention to exchange or return a product so that we can assist you. We reserve the right to refuse a refund once goods are opened unless faulty. Please ensure that the order to be returned is securely wrapped. We recommend that you use a recorded delivery service as you are responsible for ensuring that the order is returned to us in a re-sellable condition. We will not refund any delivery charge unless a product has been damaged during shipping or a defective or incorrect product has been sent. The relevant shipping charge will be payable by you if the refund reduces the original order amount to below any free shipping threshold applied at the time of placing the order. Please include your name, address, order number, and reason for the return or exchange with you returned order and send it to Returns, Dandydill Way c/o Paper Flag Ltd Unit 1.6.6 Wembley Commercial Centre East Lane, Wembley, HA9 7XX. We will endeavour to process your return within seven working days of receiving the goods. Refunds will be issued through the method used for payment.
You are entitled to cancel your order for a full refund within 7 working days from the receipt of the goods provided that you send your notice of cancellation in writing and return the goods to us in their original, unopened, unused and re-sellable condition. To cancel your order please contact us at email@example.com quoting your full name and order number.
You may cancel your order online at any point up to the completion of the secure payment section at the checkout. Once you have completed payment your order may be dispatched at any time including before you receive a dispatch confirmation email. If your order has already been processed and dispatched you will need to return the order. Please read the returns section in order to do this.