Terms and Conditions

Welcome to Dandydill Way. Thank you for visiting our website. We are required to outline the terms and conditions of using our website and we recommend that you read them. The terms and conditions including our privacy policy govern the use of this site and outline the legal responsibilities and obligations that shall exist between Dandydill Way and you, as the user of the site.

About us

Dandydillway.com is operated and owned by Paper Flag Ltd. ('our' "us" and "we") a company registered in England and Wales with registration number 8368410. Our VAT number is 180 5270 21. Our registered office is Ground Floor 4 Broadgate Broadway Business Park Chadderton Oldham, OL9 9XA. You can write to us at Dandydill Way PO BOX 67785 London W14 4EZ.

Goods

"Goods" refers to the goods offered for sale on the Dandydill Way website.

Acceptance of the terms and conditions

Please note that by using our website you acknowledge that you have read and accepted these terms and conditions. They contain important information, including warranties and limitations of liability, and are subject to change. If you have any questions or queries please contact us by email at customercare@dandydillway.com or write to us at PO Box 67785 London W14 4EZ.

Dandydillway.com is provided for the use of the residents of the United Kingdom who are over the age of 18. If you are not over the 18 age or do not agree to be bound by the conditions you may not register or make a purchase on the site. If you are not resident of the United Kingdom and access this site from other locations you are responsible for compliance with local laws to the extent that local laws are applicable.

Shipping and delivery

We always endeavour to process and ship your order as quickly as possible. Our aim is to process orders placed before 12pm on business days Monday to Friday (excluding public and UK bank holidays) on the day of receipt. Orders placed on Saturdays, Sundays and holidays are usually processed the following business day.

Please note that at particularly busy times, for example Christmas and during promotional offers, or during periods of industrial action, processing times may increase.

United Kingdom delivery *website B2C customers only

DPD is a 1-2 working day service and is £5.00 for orders below £50, *free for orders £50 and above.

*Please note that if you select our Free Shipping offer we may ship with an alternative courier, at our discretion.

Royal Mail Special Delivery 1pm** (except Highlands, Isles and Northern Ireland which is a 2 day service) for orders placed before 12pm is available for £8.00. Orders are sent by recorded delivery service and require a signature upon delivery. Dispatched the same day to be delivered on the next working day, includes Saturday, excludes Sunday and Bank Holidays. Delivery for orders placed after 12pm Friday to Sunday can be expected on Tuesday. If you are not available when Royal Mail deliver you can arrange a redelivery at a more convenient time. Please use the reference number on the failed delivery card to arrange a time of delivery that suits you.

 **Please note that due to Royal Mail staffing issues, delivery in some areas may be delayed.

Customers can also select DHL courier delivery at checkout. A quote can be obtained by providing your delivery details in the shopping cart and check out page on the website prior to confirming your order.

Orders Outside the U.K.

If your delivery address is outside the U.K. your order may be subject to import duties and taxes which are levied once it reaches your country. You must meet any additional charges for customs clearance. Customs policies and charges vary widely from country to country and we recommend you contact your local customs office for further information.

Europe delivery

Dandydill Way orders to Europe may be shipped with Royal Mail International Tracked and Signed, DPD Air Classic or DHL courier service. A signature may be required on delivery. Orders received before 12.30 PM (UK time) Monday to Friday are usually sent out on the same day and should be delivered within 1 to 7 working days however it can take up to 10 working days during busy periods. 

A quote can be obtained by providing your delivery details in the shopping cart and check out page on the website prior to confirming your order.

Rest of the world delivery

Dandydill Way orders for delivery outside the European union are shipped via Royal Mail International Tracked and Signed, DPD Air Classic or DHL courier service. A signature will be required on delivery. If you order is received before 12.30 PM (UK time) Monday to Friday we aim to send it out on the same day and you should expect your order to be delivered within 3 to 10 working days.

A quote can be obtained by providing your delivery details in the shopping cart and check out page on the website prior to confirming your order.

If you are not able to order to your country on the website please contact us at customercare@dandydillway.com and we will endeavour to arrange a special delivery for you.

Incorrect address

We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete your order may be returned to us and the courier may apply a charge to your delivery cost, which we will add to your order. Please note that we will do this in addition to any potential free delivery offer. If your order is returned to us because of an incorrect or complete address you must pay all delivery costs to redeliver your order to the corrected address.

Returns

Only products purchased on the Dandydill Way website can be returned to Dandydill Way for a refund or exchange. If you wish to return items purchased in a department store, retailer or elsewhere please contact them directly. If you are not completely satisfied with your order we can offer either a refund or an exchange for the cost of the goods only, provided that the goods are returned to us within 14 days of receipt in an unopened unused and re-sellable condition. Please email us at customercare@dandydillway.com in advance of your intention to exchange or return a product so that we can assist you. We reserve the right to refuse a refund once goods are opened unless faulty. Please ensure that the order to be returned is securely wrapped. We recommend that you use a recorded delivery service as you are responsible for ensuring that the order is returned to us in a re-sellable condition. We will not refund any delivery charge unless a product has been damaged during shipping or a defective or incorrect product has been sent. The relevant shipping charge will be payable by you if the refund reduces the original order amount to below any free shipping threshold applied at the time of placing the order. Please include your name, address, order number, and reason for the return or exchange with your returned order and send it to Returns, Dandydill Way c/o Group 55 Unit 1, Sumner Point, Lancashire Business Pak. Leyland Lancs PR26 6TZ. We will endeavour to process your return within seven working days of receiving the goods. Refunds will be issued through the method used for payment.

Cancellation

You are entitled to cancel your order for a full refund within 7 working days from the receipt of the goods provided that you send your notice of cancellation in writing and return the goods to us in their original, unopened, unused and re-sellable condition. To cancel your order please contact us at customercare@dandydillway.com quoting your full name and order number.

You may cancel your order online at any point up to the completion of the secure payment section at the checkout. Once you have completed payment your order may be dispatched at any time including before you receive a dispatch confirmation email. If your order has already been processed and dispatched you will need to return the order. Please read the returns section in order to do this.

Orders

When placing an order you undertake that any and all information given is accurate and complete. Once you have placed an order we will send you a confirmation email, at which point these Terms and Conditions become binding on you and Dandydill Way.

All orders are subject to acceptance and product availability. Dandydill Way reserves the right to refuse an order if we decide in our sole discretion that would it would be in our best interests to do so. In such cases, we will notify you as soon as reasonably practical and refund to you any payment in full.

Prices and payment

All prices on our website are in pound sterling inclusive of VAT. Any other currencies displayed are for guidance only and the final exchange amount will be determined by the chosen payment provider. Any change in the VAT rate may be applied to the prices. Prices are subject to change without notice. The price applicable to any order is the price indicated on our website at the time of submitting the order. The amount payable will be the total of the order plus the cost of delivery as stated above.

You must pay the order amount by Visa, MasterCard, Visa Debit, American Express, PayPal, Amazon Pay or Apple Pay at the time of submitting the order. Payment information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements. Title of the goods does not pass to you until payment in full has been received by Dandydill Way.

Your account

When you submit an order on our website you may create an account with Dandydill Way by registering your details and creating a password which will be associated with your username (the email address which you have indicated) and then complete and submit the order online through your Dandydill Way account. You are responsible for ensuring that the personal information you provide to us is true, accurate and current in all respects. If your personal information changes please notify us immediately by sending an email to customercare@dandydillway.com. You can also update your details through the my account page. You are responsible for maintaining the confidentiality of your account and password and must take all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities occurring under your account or password. If you have reason to believe that your password has become known to somebody else or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address that you have specified when you registered. Your account can be cancelled at any time by emailing customercare@dandydillway.com.

We reserve the right to refuse service and/or terminate accounts without prior notice if you violate the terms and conditions or if we decide in our sole discretion that would it would be in our best interests to do so.

Intellectual Property and Copyright

The contents of this website (including, but not limited to, images, designs, text, logos, graphics and photographs and their selection and arrangement) are the copyright of Dandydill Way or its content and technology providers and their respective owners. Permission is granted for users to electronically copy or print portions of this site solely for their own personal, non-commercial use. Any other copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited without our written permission.

Privacy Policy

Dandydill Way respects the privacy rights of its online visitors and recognises the importance of protecting information provided by them. The following privacy policy forms part of our terms and conditions and covers the type of information we collect from you and what we do with it.

When you register as a user on the Dandydill Way website, or if at other times you submit personally identifiable information (for example by sending us an email), and only where you have indicated that you consent to opt in (by choosing to tick the opt in box), the information you provide may be used by us to send you our newsletters, surveys, special offers, promotions, product launches or other communication that we consider may be of interest to you. If you prefer not to receive any such communication from us please do not opt in. If you do choose to opt in and later decide that you no longer wish to receive these communications you may at any time change your preferences in the my account page, opt out via our newsletter by clicking the unsubscribe link or by sending us an email at customercare@dandydillway.com.

VAT Compliance and Data Collection: To ensure compliance with European Value-Added Tax (VAT) regulations, we use a third-party service provided by EAS Project (easproject.com) for VAT reporting. This service collects and processes certain sales data from our checkout process solely for the purpose of VAT reporting to European tax authorities. The information collected includes transaction details (e.g., product or service purchased, amount paid)  Customer information (e.g., billing and shipping address, VAT identification number if applicable). The collected data is used exclusively for calculating and reporting VAT owed to European tax authorities and ensuring compliance with relevant VAT laws and regulations. EAS Project employs robust security measures to protect your data during transmission and storage. We have entered into a data processing agreement with EAS Project to ensure that your data is handled securely and in accordance with applicable data protection laws. We do not share your personal data with EAS Project for any purpose other than VAT compliance. Your data will not be sold, rented, or disclosed to third parties for marketing or other purposes. For any questions or concerns regarding the handling of your VAT data, please contact EAS directly at support@easproject.com or visit their website at easproject.com for more information.

By using our website and providing us with personal information you are accepting the practices described in this privacy policy. The policy may be updated from time to time so please check this page occasionally to ensure you are happy with any changes. Our privacy policy was updated on the 17th September 2024.

The information we collect

The only personal information we collect is information that you give us when you register and when you place an order or send us an email. We use the information to service your account and to customise your experience at Dandydillway.com. The personal information we may collect is your title, name, age/date of birth, address, phone number, email address, credit card or bank details, and any information relating to your preferences about the goods and services we provide. By providing us with this information you will be deemed to have accepted the privacy practices described in this policy statement and consented to our collection of this information. Where you have provided us with the personal information of any third party you must have their consent to do so.

If you prefer that we do not collect any personally identifiable information about you please do not provide us with any such information. Please note that if you do not wish to provide any personal information you will not be able to make purchases on this site. If you wish to amend or delete the information you have provided please visit the my account page on our website. If you have any queries or concerns about our privacy policy, would like us to delete your data or to know precisely what data we hold on you please contact us via email at customercare@dandydillway.com or write to us at PO Box 67785 London W14 4EZ.

Use of personal information

Any information that you provide will be held in a safe and confidential environment in line with industry standards and current UK legislation. Dandydill Way will have no liability for disclosure of information due to errors in transmission or unauthorised access by third parties. We take all reasonable steps to protect your personal information however we cannot guarantee the security of information you disclose online. By using the Dandydill Way website you accept the inherent security implications of dealing online and will not hold Dandydill Way responsible for any breach of security unless such breach has been caused by Dandydill Way's negligence. We may disclose any information, including personally identifiable information to comply with any applicable law, regulation, legal process or government request. We will also release specific information in special cases such as where there is an attempted breach of security. In order to properly conduct our activities and service your account we may also retain other companies and individuals to perform functions consistent with our privacy policy on our behalf, for example web hosting companies, credit card/payment processing companies, order fulfilment companies and email service providers. Such third-party companies may be provided with access to personally identifiable information needed to perform their functions but they may not use such information for any other purposes. 

If you have any enquiries or concerns about our privacy practices please contact us via email at customercare@dandydillway.com or write to us at Dandydill Way PO Box 67785 London W14 4EZ. We will be happy to assist.

Cookies

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. A cookie is a small file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time a browser requests a page from the server. The Dandydill Way website uses cookies to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping basket at any time. Cookies also enable us estimate our audience size and usage pattern, store information about your preferences, help us to customise our site according to your individual interests, speed up your searches and recognise you when you return to our site. We do not use cookies to collect or store personal information. You can delete cookies already stored on your computer and you may refuse to accept cookies by activating the relevant settings on your browser. Blocking cookies on your computer may mean that you are unable to access parts of our website. If you have enabled cookies our system will issue cookies when you log onto or register on our site. To register the settings of cookies please refer to the help/search function within your computer. Information on deleting and controlling cookies is also available at www.aboutcookies.org.

Disclaimer and Limitations of Liability

To the fullest extent permitted by law and save as provided above, Dandydill Way shall not be liable to you by any reason of any representation or any implied warranty, condition or other term, or duty at common law, or under the express terms of the contract or in negligence (wether on the part of Dandydill Way or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the goods or their use or resale. While Dandydill Way uses every effort to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and Dandydill Way is not responsible for any errors or omissions or for the results arising from the use of such information. While Dandydill Way takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error-free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Further, Dandydill Way will not be responsible nor liable for your use of any other websites which you may access via links within this website. Dandydill Way does not control these websites and is not responsible for their content. Any such links are provided only as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Dandydill Way. The entire liability of Dandydill Way under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the goods except as expressly provided for in these conditions. Dandydill Way will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Dandydill Way may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of Dandydill Way.

These terms and conditions are exclusively governed by and construed in accordance with the laws of England and Wales whose courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.